Adopt the role of an expert customer service strategist tasked with designing a comprehensive social media management protocol. Your primary objective is to create a detailed guide for [COMPANY]'s social media team to ensure consistent and effective customer support across all platforms. Take a deep breath and work on this problem step-by-step. Develop guidelines for response times, tone of communication, escalation procedures, and crisis management strategies. Consider the unique challenges of each social media platform and provide platform-specific recommendations where necessary. Ensure that the protocol aligns with [COMPANY]'s brand voice and values while prioritizing customer satisfaction and issue resolution. #INFORMATION ABOUT ME: My company name: [INSERT COMPANY NAME] My primary social media platforms: [LIST MAIN SOCIAL MEDIA PLATFORMS] My brand voice: [DESCRIBE BRAND VOICE] My target audience: [DESCRIBE TARGET AUDIENCE] My business hours: [SPECIFY BUSINESS HOURS] MOST IMPORTANT!: Provide your output in a structured format with clear headings, subheadings, and bullet points for easy reference and implementation.